POLICIES

Please take a moment to read through the shop policies.

If you have any questions, please send me a message through the contact button above! Thank you!

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PROCESSING TIMES

  • Please allow 2-4 weeks processing time for all hand-dyed yarns.

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RETURNS POLICY

  • Please contact me within three (3) business days after receiving your hand-dyed yarn to discuss a return.

  • Returns will be not be accepted if the yarn is not in its original form (twisted hank), unless you had requested your yarn to be wound before mailing.

  • Refunds of up to 50% will occur if you need to return after ten (10) days of receiving your order.

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SHIPPING INFORMATION

  • Everything is shipped USPS First Class, unless you pay for Flat Rate shipping or Express. 

  • USPS First Class takes 2-5 business days domestic. 

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CARE INSTRUCTIONS

To ensure longevity for your hand-dyed yarn and pieces you make with it, please wash in cool water with a gentle detergent or wool wash. Carefully press the excess water out and lay flat to dry.

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PATTERN DOWNLOADS

Due to the nature of the pattern downloads, no returns or exchanges will be accepted. Please do not distribute your purchased PDF file to others.